Delta Disruption

Delta Air Lines is resuming regular services after a power outage at the carrier’s Atlanta, Georgia base led to wholesale disruptions across its domestic and international network.

The airline was forced to cancel around 1,000 flights on Monday, August 8 after an outage during the early hours crippled its computer systems.

Delta CEO Ed Bastian apologised for the delays, saying the carrier was “working around the clock to restore our system capability.”  He added: “As I’m sure you can appreciate, it’s an all hands on deck effort.  We lost power about 2:30 this morning, which caused us to implement the ground stop that we put in place at 5am.”

Disruptions continued yesterday, with Delta axing a further 775 flights as it worked to re-establish normal operations.  It also relocated reservations personnel from its corporate headquarters in Atlanta to its Hartsfield-Jackson hub to assist ground handling agents, and activated its Atlanta Peach Corps, a team of Delta volunteers who regularly support the Airport Customer Service team during peak travel days and in response to bad weather events.

Delta has offered compensation to affected passengers and has introduced system-wide travel waivers for those wishing to re-book flights.  The carrier confirmed it is expecting a further 90 cancellations on August 10, but is optimistic that operations will return to normal later in the day.

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